Frequently Asked Questions
Everything you need to know about your luxury timepiece journey.
Are all watches sold by Geneva Watch Company authentic?
Yes, every timepiece in our collection is 100% authentic and undergoes a rigorous multi-point inspection by our certified horologists before being listed for sale.
What is your return policy for luxury watches?
We offer a 14-day return window for all unworn watches in their original condition with all security tags and protective films intact.
Do you offer international shipping?
We provide secure, fully insured international shipping to over 50 countries via premium couriers like DHL and FedEx to ensure your watch arrives safely.
Is there a warranty included with my purchase?
All new watches come with the original manufacturer's warranty. For pre-owned pieces, Geneva Watch Company provides a comprehensive 12-month mechanical warranty.
How should I care for my automatic watch?
We recommend servicing your mechanical watch every 3 to 5 years, keeping it away from strong magnetic fields, and ensuring the crown is fully screwed down before any water exposure.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and offer flexible financing options through our partners for qualifying customers.