Returns & Exchanges
At Geneva Watch Company, we stand behind the precision and craftsmanship of our timepieces, offering a 30-day return window for all unworn watches in their original packaging. We aim to ensure your complete satisfaction with every purchase through a seamless and transparent exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the timepiece in its original luxury box with all warranty cards, manuals, and protective films intact to ensure a full refund.
Ship with Care
Affix the prepaid insured shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our horologists verify the condition of the watch, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing